Zynga Moderators Not Helping (per usual)

This poor user have asked for help before, and not gotten it. Now they need help to figure out how to send a support ticket to get their cash back. (I assume that means Farm Bucks bough with real money.) The "helpful" moderator links them to... report a bug.

Lets look at what the page says, especially the text in red.

This user still have no way to get help since the moderator linked them to a page that will not help them send a support ticket. Brilliant. Not.